Gary's take: Busting bureaucracy requires finesse, not brute force. This is a lesson Zappos is learning the hard way. If you want to reduce the bureaucratic drag in your company, you’ll need an approach to change that is emergent, collaborative, iterative and prudent. The key: revolutionary goals and evolutionary means.
Our take: In the hands of the pilot team, and eventually the whole population of the organization, the value of Gary' insights and consulting services focus on enhancement of organizational flexibility and internal agility in service to organizational transformation.